Terms & Conditions
1. Introduction
These Terms & Conditions (“Agreement”) govern the services provided by DZK MEDIA SDN BHD (“Company”, “we”, “our”, or “us”) to the client (“Client”, “you”, or “your”). By engaging our services, you agree to be bound by the terms outlined below.
2. Scope of Services
DZK MEDIA SDN BHD provides digital marketing services including lead generation through Meta Ads, Google Ads, SEO, and LinkedIn, as well as marketing automation, AI-powered appointment systems, telemarketing, and WhatsApp sales support. The exact scope of work will be defined in the quotation or proposal agreed upon prior to project commencement.
3. Payment Terms
A minimum of 50% deposit is required before the project begins. The remaining balance must be paid upon project completion unless otherwise stated in writing.
Kindly make payment to the following account:
Bank: Maybank
Account Number: 569972072055
Account Holder: DZK MEDIA SDN BHD
All payments must be accompanied by proof of payment, and work will only commence once payment confirmation is received. The Company reserves the right to pause or delay services if payments are not made on time.
4. Advertising Budget (If Applicable)
Any advertising spend such as Meta Ads or Google Ads is separate from service fees. The Client is responsible for funding advertising accounts unless otherwise agreed. The Company is not liable for the performance, disruptions, or policy changes of third-party platforms.
5. Project Timeline & Delivery
Project timelines will be estimated based on the agreed scope of work. Any delays caused by the Client, including late approvals or incomplete materials, may result in adjustments to the timeline. The Company is not responsible for delays caused by external platforms or unforeseen circumstances.
6. Client Responsibilities
The Client agrees to provide accurate and complete information required for the project and to respond promptly to communications and approvals. The Client is also responsible for ensuring that their business, products, and advertisements comply with all applicable laws and platform policies.
7. Performance Disclaimer
While the Company will make every reasonable effort to achieve optimal results, marketing outcomes are not guaranteed due to factors beyond our control such as market conditions, competition, and platform algorithm changes. Any projections or estimates provided are for guidance only and do not constitute guarantees.
8. Refund Policy
Refunds for services are only applicable if agreed performance targets are not achieved, as defined and mutually agreed upon before the campaign begins. In such cases, the Company will refund up to 50% of the service fee only. No refunds will be provided for advertising spend incurred on third-party platforms such as Meta Ads or Google Ads. No refunds will be issued once the project has been completed or fully delivered.
For digital products including eBooks and video courses, the Company offers a 30-day money-back guarantee from the date of purchase. Refund requests must be submitted within 30 days, after which no refund will be entertained. The Company reserves the right to verify the validity of any refund request before processing.
9. Revisions & Changes
Reasonable revisions may be included as stated in the proposal. Any additional revisions or changes outside the agreed scope of work may incur extra charges.
10. Intellectual Property
All materials created remain the property of the Company until full payment has been received. Upon full payment, ownership of final deliverables will be transferred to the Client unless otherwise agreed. The Company reserves the right to use completed work for portfolio and marketing purposes.
11. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the project and not to disclose such information to any third party without prior consent.
12. Termination
Either party may terminate the agreement with written notice. Any work completed up to the termination date will be billed accordingly. Deposits paid are non-refundable except under the Refund Policy stated above.
13. Limitation of Liability
The Company shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Total liability shall not exceed the total fees paid by the Client.
14. Governing Law
This Agreement shall be governed by and interpreted in accordance with the laws of Malaysia.
15. Amendments
The Company reserves the right to update or modify these Terms & Conditions at any time. Continued use of our services constitutes acceptance of any changes.
16. Acceptance
By engaging our services and/or making payment, the Client acknowledges that they have read, understood, and agreed to these Terms & Conditions.
Thank you for choosing DZK MEDIA SDN BHD.